We want you to be fully satisfied with your purchase. If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of d

We want you to be fully satisfied with your purchase.If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer.If you have received the wrong item, please contact us via the&#xA0;<a href="/en-US/contact">help desk</a> to let us know. Please include images of what you&apos;ve received and let us know what product you were expecting.When returning items, we strongly recommend that when you return items, you ask the post office for proof of postage. You can obtain this by asking your local post office for a proof of postage receipt.We cannot process returns that are lost in the post.<h2 id="what-can-i-return">What can I return?</h2>You may return all new, unworn/unused items fulfilled by&#xA0;Ceremony of Roses&#xA0;for a full refund of the cost of the product.Please note: We cannot accept returns on the following types of items:<ul><li>CDs/DVDs that have had their seal broken.</li><li>Perishable goods such as food.</li><li>Underwear / Earings</li><li>Taylormade / Personalised items.</li></ul><h2 id="how-can-i-return-items">How can I return items?</h2>You can return items to the address below. &#xA0;Please include the packing slip that was included with your order with your refund request on it.<h2 id="where-should-i-return-my-order-to">Where should I return my order to?</h2>For UK Returns: Customer Care PO Box 7026 COVENTRY CV6 9RXFor international Returns: Ceremony of Roses UK Returns C/O Packsmart Ltd Unit 1 Blue Ribbon Park, Coventry, CV6 5RE<h2 id="will-any-return-costs-be-refunded">Will any return costs be refunded?</h2>Unwanted orders must be returned by post and the cost of the delivery is payable by the customer.If you return something because of an error on our part or because it&apos;s damaged or defective, please contact us via the help desk before returning the order.Ceremony of Roses&#xA0;will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.<h2 id="when-will-i-get-my-refund">When will I get my refund?</h2>We endeavour to process refunds within 48 hours of receiving your return, however, please allow 7 days for your refund to be fully processed.Once your return has been refunded, your account should be credited within 3-7 business days, depending on your bank.

What’s your return policy?

We’re sorry your item(s) have damage!. Some items get damaged in shipment. We’ll do our best to help. Please get in touch with our team through the help desk with an image of your damaged item for further assistance.

We&#x2019;re sorry your item(s) have damage!Some items get damaged in shipment. We&#x2019;ll do our best to help.Please get in touch with our team through the <a href="/en-US/contact">help desk</a> with an image of your damaged item for further assistance.

What do I do if my item(s) arrives damaged?

We want you to be fully satisfied with your purchase.If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer.If you have received the wrong item, please&#xA0;<a href="https://help.on-repeat.co.uk/support/tickets/new" target="_blank" class="fr-strong">contact us via our help desk</a> to let us know. Please include images of what you&apos;ve received and let us know what product you were expecting.When returning items, we&#xA0;strongly recommend that when you return items, you ask the post office for proof of postage. You can obtain this by asking your local post office for a proof of postage receipt.We cannot process returns that are lost in the post.<h2 id="what-can-i-return">What can I return?</h2>You may return all new, unworn/unused items fulfilled by&#xA0;Ceremony of Roses&#xA0;for a full refund of the cost of the product.Please note: We cannot accept returns on the following types of items:<ul><li>CDs/DVDs that have had their seal broken.</li><li>Perishable goods such as food.</li><li>Underwear / Earings</li><li>Taylormade / Personalised items.</li></ul><h2 id="how-can-i-return-items">How can I return items?</h2>You can return items to the address below. &#xA0;Please include the packing slip that was included with your order with your refund request on it.<h2 id="where-should-i-return-my-order-to">Where should I return my order to?</h2>For UK Returns: Customer Care PO Box 7026 COVENTRY CV6 9RXFor international Returns: Ceremony of Roses UK Returns C/O Packsmart Ltd Unit 1 Blue Ribbon Park, Coventry, CV6 5RE<h2 id="will-any-return-costs-be-refunded">Will any return costs be refunded?</h2>Unwanted orders must be returned by post and the cost of the delivery is payable by the customer.If you return something because of an error on our part or because it&apos;s damaged or defective, please contact us&#xA0;<a rel="noopener noreferrer" href="/en-US/contact" target="_blank" class="fr-strong">via the help desk</a> before returning the order.Ceremony of Roses&#xA0;will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.<h2 id="when-will-i-get-my-refund">When will I get my refund?</h2>We endeavour to process refunds within 48 hours of receiving your return, however, please allow 7 days for your refund to be fully processed.Once your return has been refunded, your account should be credited within 3-7 business days, depending on your bank.

How do I make a return?

We endeavour to process refunds within 48 hours of receiving your return, however, please allow 7 days for your refund to be fully processed. Once your return has been refunded, your account should be credited within 3-7 business days, depending on y

We endeavour to process refunds within 48 hours of receiving your return, however, please allow 7 days for your refund to be fully processed.Once your return has been refunded, your account should be credited within 3-7 business days, depending on your bank.

When will I get my refund?

If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer. However, we no lon

If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer.However, we no longer offer exchanges. &#xA0;You can return items items for a full refund of the cot of the product.

Do you offer refunds or exchanges?